The Companies of Building Components Group, Inc.
 

Visit our companies by clicking on any of the logos above.

 

Which of our companies do you do business with?  (select all that apply)

  Dade Truss Company
  DTC Stairs
  Southwest Structural Systems
  BCG of Orlando
  BCG Metal Fabricators, LLC

PRODUCTS & SERVICES

Mark the column that best indicates how well you feel Building Components Group is meeting your expectations in the following areas.

 

  Bidding process  
  Competitive pricing  
  Pricing consistent with value  
  Quality of product  
  Delivery performance  
  Condition of product upon arrival  
  Design / Engineering services  
  Sealed Engineering turn-around  
  Repair seals turn-around  
  Expected performance  
  Communication  
  Problem resolution  
  Accessibility of staff  
  Overall quality of your relationship with BCG  

CUSTOMER SERVICE

Mark the column that best reflect how strongly you agree with the following statements about our staff.  (Please select one for each department.)

  The representatives are competent and knowledgeable.
  Sales Staff    
  Design & Engineering Staff    
  Production & Delivery Staff    
  The representatives communicate clearly and keep me informed of my project's progress.
  Sales Staff    
  Design & Engineering Staff    
  Production & Delivery Staff    
  The representatives are prompt in responding to my requests, questions or concerns.
  Sales Staff    
  Design & Engineering Staff    
  Production & Delivery Staff    
  The representatives understand my company's unique needs and meet my expectations.
  Sales Staff    
  Design & Engineering Staff    
  Production & Delivery Staff    
  The representatives provide quality, prompt and courteous customer service.
  Sales Staff    
  Design & Engineering Staff    
  Production & Delivery Staff    

GENERAL

Please select one response for each question.

  Will we have the opportunity to serve you again?    
  Are you likely to recommend our company to others?    
  Have you ever recommended our company?    
  Has anyone from our company ever asked you to recommend us?    
  Is this your first visit to our company website?    
  Before today, were you aware that Building Components Group manufactures both wood and metal trusses?    
  Before today, were you aware that Building Components Group manufactures both stairs and railings?    

COMMENTS

Here you may provide more details regarding your selections above (including the names of your projects, the names of our employees with whom you have been working, etc. from which you based your answers).  Please describe how we may serve you better.

OTHER

Please tell us about yourself.  (Your information will not be given to others.  See our Privacy Policy.)

Company Name
Address
City
State
Zip
Phone
Fax
Name of person completing this form
Title of person completing this form
E-mail address

 

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